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Facebook spokeswoman Andrea Saul said the company in March unveiled a series of initiatives designed to help people who go online and contemplate suicide.
Facebook is testing how computers can quickly identify posts where it’s likely someone is expressing thoughts of suicide, and provide resources to the person even if someone on Facebook has not reported it yet.
Zuckerberg also announced that Facebook will hire 3,000 more people to review content, following a spate of violent incidents broadcast on the platform.
Whenever someone contemplates suicide, online or anywhere else, listening is key, said Briggs, who wrote about a book about his experiences, “Guardian of the Golden Gate: Protecting the Line Between Hope and Despair.”
“We need to take in every word,” he said. “When you get into one of these conversations, every word can mean something.”