Recently, BlackDoctor.org released its highly anticipated list of the “Best Hospitals for Black America,” a milestone that has garnered significant attention within both the healthcare industry and the Black community. This ranking isn’t just about identifying top hospitals—it’s about spotlighting the places that truly understand and cater to the unique health needs of Black folks. Hospitals that are committed to not just treating us, but seeing us, hearing us, and addressing the specific challenges we face in healthcare. And with that announcement, the conversation around cultural competence in healthcare has taken on even more urgency.

Cultural competence isn’t just a buzzword. For us, it’s about survival. The reality is that Black Americans face significant health disparities that often go beyond physical conditions—they’re tied up in history, bias, and systemic inequality. When you combine that with healthcare providers who might not fully understand or respect our cultural needs, it can lead to serious consequences.

So, What Is Cultural Competence, Anyway?

At its core, cultural competence in healthcare is about having providers who can see the whole person, not just their medical chart. It’s the ability of doctors, nurses, and healthcare systems to understand and respect the cultural, social, and language differences that shape how we experience healthcare. It means having professionals who aren’t just aware of our differences, but who are trained to handle them with care and respect. This can look like:

Language Access: Making sure we can communicate effectively with interpreters or bilingual staff, especially when English isn’t our first language.
Cultural Awareness: Understanding the ways our culture shapes things like how we view illness, the family dynamics involved in healthcare decisions, and what types of treatments we might be more comfortable with.
Bias Training: Recognizing and confronting any implicit biases that can impact the care we receive—whether it’s dismissing symptoms, assuming certain behaviors, or offering less aggressive treatments.
Community Engagement: Building genuine relationships with the communities they serve, so healthcare providers understand the specific needs of Black patients, instead of just making assumptions based on outdated stereotypes.

When healthcare providers get cultural competence right, it creates trust. And trust leads to better health outcomes. Without it, we’re left navigating a system that doesn’t always have our best interests at heart—and that can make all the difference in our care.

The Struggles Black Patients Face in Healthcare

The reality is that Black Americans don’t have the same healthcare experiences as everyone else. From historical abuses to modern-day biases, we’re often left on the wrong end of disparities that affect our overall health and well-being. Let’s break down a few of the major challenges we face:

Racial Bias: Studies have shown that Black patients are more likely to face discrimination in medical settings. Whether it’s subtle microaggressions or overt bias, this can lead to everything from doctors downplaying our pain to assuming we’re exaggerating symptoms. This leads to delayed diagnoses and, in some cases, harmful treatment.
Chronic Health Conditions: Conditions like hypertension, diabetes, heart disease, and stroke disproportionately affect Black Americans. These aren’t just medical issues—they’re compounded by the social determinants of health: poverty, access to healthcare, lack of nutritious food, and housing instability.
Mistrust of the System: Given the history of medical experimentation and exploitation (hello, Tuskegee), it’s no wonder that so many of us have a complicated relationship with healthcare. That mistrust often means we avoid care, skip check-ups, and don’t always follow through with treatment because we fear being mistreated or dismissed.
Underrepresentation: We’re often underrepresented in clinical trials and research, which means treatments may not be optimized for us. And let’s not even get started on the lack of Black doctors and nurses. When our healthcare providers don’t look like us, or understand our cultural experiences, it’s easy to feel like our health needs are less of a priority.

Why Cultural Competence Can Make a Difference

Given all of these challenges, cultural competence isn’t just a luxury—it’s a necessity. It can bridge the gap between us and the healthcare system, helping us get the care we need without the frustration, fear, and skepticism that often come with being a Black patient. Here’s how cultural competence can help Black patients:

1. Better Communication with Providers

When healthcare professionals are culturally competent, they know how to connect with Black patients. They’re more likely to listen carefully, ask the right questions, and take our concerns seriously. Instead of assuming that we don’t understand medical jargon or that we’re being difficult, they approach us with respect and patience. And when we feel understood, we’re more likely to trust our healthcare providers, show up for appointments, and follow through with treatment plans.

2. Fighting Against Implicit Bias

Cultural competence training helps healthcare providers confront their own biases. These aren’t always conscious biases—they can be deep-seated, unexamined prejudices that influence the way Black patients are treated. When doctors and nurses are trained to recognize and check these biases, they can offer more equitable care—ensuring that we get the same level of treatment and attention as any other patient.

3. Addressing the Social Determinants of Health

Healthcare isn’t just about treating diseases—it’s about understanding the bigger picture. Cultural competence also means acknowledging that Black patients often face challenges like poverty, food insecurity, and unstable housing that affect their health. Healthcare providers who get this are more likely to connect us with the resources we need—whether it’s community programs, mental health support, or financial assistance for prescriptions.

4. Rebuilding Trust in the System

After years of mistreatment and exploitation, it’s understandable why many Black patients are hesitant to trust the healthcare system. But when hospitals and doctors prioritize cultural competence, they show that they care about rebuilding that trust. Creating an environment that’s welcoming, respectful, and inclusive helps patients feel more comfortable seeking care—and actually sticking with it.

What Can Healthcare Providers Do to Improve?

If we’re going to improve healthcare for Black patients, it’s not just up to us—it’s on healthcare providers, too. Here’s what hospitals and doctors can do to make real progress:

1. Invest in Ongoing Cultural Competence Training

Hospitals need to prioritize cultural competence training for all staff—doctors, nurses, admin staff, everyone. This isn’t a one-time thing; it should be an ongoing process to help healthcare workers recognize and address their biases, improve communication, and learn about the specific needs of Black patients.

2. Diversify the Healthcare Workforce

One of the biggest changes healthcare can make is increasing representation. Black patients should be able to see doctors and nurses who look like them and who understand their cultural needs. Actively recruiting Black professionals into the healthcare field is key to making that happen.

3. Improve Patient Education

Healthcare providers need to make sure we understand our health conditions and treatment options. That means providing educational materials in a way that’s easy to understand—whether that’s using clear language, visuals, or offering information in multiple languages.

4. Get Feedback from Black Patients

Hospitals should regularly ask for feedback from Black patients to see how well they’re doing with cultural competence. This will help them identify areas where they need to improve and make changes that benefit the community they serve.

The release of BlackDoctor.org’s “Best Hospitals for Black America” is a powerful reminder that healthcare is about more than just treatment—it’s about respect, understanding, and care. Cultural competence in healthcare is more than just a buzzword; it’s a critical tool to ensure that Black patients get the care they deserve. By addressing bias, building trust, and truly seeing us as individuals, healthcare providers can make real progress in improving Black health outcomes. And for Black Americans, that could mean better care, better health, and a better future.