0.01% of units sold, according to Andrea Holing, a spokesperson for Fitbit.
The Ionic smartwatches have the model number FB503 on the back of the device near where the band attaches, and Fitbit is printed on the front of the watches.
They were sold at Best Buy, Kohl’s, Target and other stores nationwide, and online at Amazon.com and Fitbit.com from September 2017 through December 2021. Fitbit stopped production of the Ionic in 2020.
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How to return the device
Consumers with Ionic smartwatches should contact Fitbit to receive pre-paid packaging to return the device. After receiving the device, the company will issue each consumer a refund of $299.
Fitbit will also provide consumers who return their Ionic smartwatches a discount code for 40% off select Fitbit devices.
For more information, consumers can call Fitbit toll-free at 888-925-1764, 24 hours a day, 7 days a week or can go to the company’s website.