that the doctor is focusing on YOU can be a tremendous instrument for building trust. Another element of non-verbal communication is shaking hands with the patient. This can provide an initial point of physical contact between doctor and patient and serves as an “ice-breaker”.
Verbal communication is important, too. This includes elements such as the way the doctor greets the patient. The greeting should always be cheerful, and the salutation should include addressing the patient by the last name, such as, “Good morning, Ms. Jones. I am Dr. Smith.” This immediately shows respect for the patient and verbally indicates the fact that the doctor is interested in the patient.
The doctor should not address the patient by his or her first name unless the doctor requests and receives permission to do so. Following the salutation, the doctor should ask the patient for a brief description as to why he or she is there, after which the doctor should explain what the patient should expect to happen such as the performance of a medical history and a physical examination.
Knowing what is going to happen puts the patient at ease and makes him or her more comfortable with the physician. This is an excellent way to build trust.
I have heard many patients and also some doctors complain about…